1. Introduction
ZUUM Electric (“we”, “us”, “our”) operates the website https://zuum.co.in and provides electric scooter rental services to delivery partners in Haldwani and Rudrapur, Uttarakhand. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and what rights you have under the Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable Indian laws.
By registering with ZUUM via our website, WhatsApp, phone, or in person, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services or submit your information. Continuing to use ZUUM’s rental services after any update to this policy constitutes acceptance of the revised terms.
2. Data Controller
ZUUM Electric is the Data Controller under the DPDPA, 2023. We are responsible for the personal data you share with us and how it is processed. For any privacy-related queries, you can reach us via email at info@zuum.co.in, by phone at +91 79003 33002, or by post at our registered office in Haldwani, Uttarakhand, India. We have appointed a Grievance Officer (see Section 10) specifically to handle privacy complaints and rights requests.
3. Information We Collect
We collect the following categories of personal data:
3.1 Registration Data (when you apply to join ZUUM)
- Full name
- Mobile number
- Email address
- City / location (Haldwani or Rudrapur)
- Driving license status (yes / no) — license number is collected at onboarding
- Prior delivery work experience (yes / no) — to assess fit and assign appropriate onboarding
3.2 Onboarding Data (after you confirm interest)
- Driving license number and a photo of the license
- Aadhaar card number (for KYC and identity verification, as required by Indian law for vehicle rental)
- Passport-size photograph
- Bank account details (for payout of earnings, if applicable)
- Emergency contact name and number
3.3 Transaction Data
- Rental plan selected (Daily ₹300 / Weekly ₹1,600 / Monthly ₹6,000)
- Payment date, amount, and method (UPI / cash / bank transfer)
- Refundable deposit record (₹4,000) and refund status
- Rental start date, end date, and renewal history
3.4 Usage Data
- Scooter model and vehicle number assigned to you
- Battery swap / charging station usage logs
- Breakdown support tickets and resolution history
- GPS location data of the rented scooter (vehicle telemetry only, not personal real-time tracking of the rider)
3.5 Communication Data
- WhatsApp messages exchanged with ZUUM for registration, support, and notifications
- Call recordings with our support team for quality and dispute resolution
- SMS and email notifications regarding your rental account
4. How We Use Your Information
4.1 Service Delivery
- Verifying your identity and driving license before assigning a scooter
- Activating your rental plan and tracking the rental period
- Providing 24/7 roadside breakdown support
- Coordinating scooter swaps, charging, and maintenance
4.2 Legal Compliance
- Fulfilling KYC requirements under the Motor Vehicles Act, 1988 and RBI guidelines for vehicle rental
- Maintaining records as required by law enforcement authorities in Uttarakhand
- Responding to legitimate requests from police, courts, or government authorities
4.3 Business Operations
- Communicating about your rental, payment, and support
- Sending service notifications (rental expiry, payment due, breakdown updates)
- Improving our services, plans, and support quality
- Detecting fraud, theft, or misuse of scooters
4.4 Marketing (with explicit consent)
- Sending you offers, new plan launches, or referral bonuses via WhatsApp
- You can opt out at any time by replying “STOP” to any marketing message
5. Legal Basis for Processing
Under the DPDPA, 2023, we process your personal data on the following grounds:
- Consent — for registration, marketing communications, and any optional data fields
- Contractual necessity — for executing the rental agreement and providing the service you signed up for
- Legal obligation — for KYC, vehicle registration records, and law enforcement responses
- Legitimate interest — for fraud prevention, breakdown support, and service quality improvement
6. Data Sharing
We do NOT sell your personal data. We share your data only with:
6.1 Service Providers (Data Processors)
- Payment gateways (Razorpay / Cashfree) for processing rental payments
- WhatsApp Business API provider for sending you notifications
- Cloud hosting provider (Vercel) for website hosting
- Vehicle telematics provider for scooter GPS tracking
6.2 Delivery Platform Partners (with your consent)
If you choose to register with Swiggy, Zomato, Zepto, BlinkIt, or Amazon Flex via ZUUM’s referral, we may share your name and contact with that platform — only after your explicit consent. We never auto-share your data with delivery platforms.
6.3 Government Authorities
- Police, RTO, and court orders under the Motor Vehicles Act, 1988 and Criminal Procedure Code
- Tax authorities under the Income Tax Act, 1961 and GST Act, 2017
6.4 Business Transfers
In the event of a merger, acquisition, or asset sale, customer data may transfer to the new entity. We will notify you 30 days before any such transfer so you have the option to request data deletion before the transfer takes place.
7. Data Retention
We retain your data for the following periods:
| Data type | Retention period |
|---|---|
| Registration data (no conversion) | 12 months from registration |
| Active customer data | Duration of rental + 36 months |
| KYC documents (license, Aadhaar) | 5 years (as per RBI / motor vehicle regulations) |
| Transaction records (payments, refunds) | 7 years (as per Income Tax Act) |
| Communication records (WhatsApp, calls) | 24 months |
| Marketing consent records | Until withdrawal |
After the retention period, data is either permanently deleted or anonymized.
8. Data Security
We implement industry-standard security measures to protect your personal data:
- All data in transit is encrypted using TLS 1.2 or higher
- All data at rest is encrypted using AES-256
- Access to personal data is restricted to authorized ZUUM employees on a need-to-know basis
- Multi-factor authentication is enforced on all admin systems
- Annual security audits by an independent firm
Despite these measures, no system is 100% secure. If a data breach occurs, we will notify you and the Data Protection Board of India within 72 hours, as required under DPDPA, 2023.
9. Your Rights (DPDPA, 2023)
As a data principal, you have the following rights:
- Right to access — request a copy of your personal data we hold
- Right to correction — request correction of inaccurate or incomplete data
- Right to erasure — request deletion of your data (subject to legal retention requirements)
- Right to grievance redressal — file a complaint if you are unsatisfied with our data handling
To exercise any of these rights, email info@zuum.co.in with the subject line “DPDPA Rights Request”. We will respond within 30 days.
10. Grievance Officer
For privacy-related grievances, contact our Grievance Officer:
- Name: [To be filled by site admin]
- Email: info@zuum.co.in
- Phone: +91 79003 33002
- Address: Haldwani, Uttarakhand, India
If your concern is not resolved within 30 days, you may escalate to the Data Protection Board of India via the official portal at https://dpb.gov.in.
11. Cookies
Our website uses minimal cookies:
- Essential cookies for theme preference (light / dark)
- Analytics cookies (if you consent) for traffic analysis via Google Analytics
We do NOT use third-party advertising cookies. You can manage cookies via your browser settings. Disabling cookies will not affect your ability to use the core rental service.
12. Children's Privacy
We do not rent scooters to anyone under 18 years of age. We do not knowingly collect data from minors. If you believe we have collected data from a minor, please contact us immediately at info@zuum.co.in and we will delete the data within 7 days.
13. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or service offerings. We will notify you of any material changes via WhatsApp or email at least 14 days before the changes take effect. The “Last updated” date at the top of this page reflects the most recent revision.
14. Contact
For any questions about this Privacy Policy, contact us:
- Email: info@zuum.co.in
- Phone: +91 79003 33002
- WhatsApp: https://wa.me/917900333002