Terms of Service

By accessing or using the ZUUM Electric website (https://zuum.co.in), our WhatsApp business channel, or our EV scooter rental services in Haldwani and Rudrapur, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services or submit your registration. These terms form a legally binding agreement between you (“Rider”, “you”) and ZUUM Electric (“ZUUM”, “we”, “us”) governing the rental of electric scooters for delivery work.

These terms are in addition to the Refund Policy, Privacy Policy, and any plan-specific terms communicated at the time of booking. In case of any conflict, the specific terms communicated at the time of booking shall prevail.

To rent a scooter from ZUUM, you must meet all of the following criteria:

• Be at least 18 years of age
• Hold a valid Indian driving license (LMV or MCWG / MCWG-GEAR endorsement for gearless scooters)
• Possess an Aadhaar card or equivalent government-issued ID for KYC
• Have a functioning mobile number and WhatsApp account for communication
• Not be barred from entering into a contract under Indian law

We reserve the right to refuse rental to anyone who fails to meet these criteria or has previously violated our terms. We may also refuse service at our sole discretion in case of a poor track record on previous rentals (accidents, unpaid dues, traffic violations).

ZUUM offers three rental plans as of the date of these terms:

A refundable security deposit of ₹4,000 is also required at the time of scooter handover. This is separate from the rental fee and is refunded within 7 business days of scooter return, subject to deductions for damages (see Section 7). ZUUM may revise plan prices with 14 days notice. Existing active rentals continue at the previously booked price until expiry.

Your rental fee covers:

• One fully charged electric scooter (model assigned by ZUUM based on availability)
• Free charging at all ZUUM charging stations in Haldwani and Rudrapur
• One ISI-certified helmet
• Comprehensive insurance for the scooter (third-party + own damage)
• 24/7 roadside breakdown support
• Free routine maintenance (brake pads, tyre pressure, brake fluid, electrical checks)

The rental fee does NOT cover:

• Personal accident insurance for the rider (we recommend you obtain one separately or through your delivery platform)
• Traffic fines or challans issued during the rental period
• Parking fees
• Damages caused by rider negligence or accidents (see Section 7)

As a ZUUM rider, you agree to:

• Rental fees are payable in advance via UPI, bank transfer, or cash at a ZUUM station
• Late payment beyond 24 hours of plan expiry results in ₹50 per day late fee
• Non-payment beyond 3 days results in scooter repossession and deposit forfeiture
• All payments are subject to applicable GST as per Indian tax law

You are responsible for the cost of repair or replacement of the scooter in case of:

• Accident damage (₹500 deductible per incident; balance covered by insurance)
• Theft or total loss (up to ₹4,000 deductible; balance covered by insurance)
• Damage due to negligence, abuse, or unauthorized modification (full cost borne by rider)
• Loss of accessories (helmet, charger, keys) — replacement cost as per ZUUM standard rate card

Normal wear and tear (brake pad wear, tyre wear, electrical component fatigue) is NOT charged to the rider and is covered under routine maintenance. Any damage dispute is resolved as per Section 8 of our Refund Policy.

ZUUM provides 24/7 roadside breakdown support:

• Call +91 79003 33002 or WhatsApp https://wa.me/917900333002
• Average response time is 45 minutes within Haldwani / Rudrapur city limits
• If the scooter cannot be repaired on-site, ZUUM provides a replacement scooter within 2 hours (subject to availability)
• No additional charge for breakdown support within the service area

• The ₹4,000 deposit is collected at scooter handover
• It is refunded within 7 business days of scooter return to the same payment method
• Deductions may apply for: unpaid rental fees, late fees, damage charges, or accessory loss
• You will receive an itemized deduction statement before any deduction is made

Full refund terms are in our Refund Policy.

• The rental agreement is valid for the duration of the plan selected (1 day / 7 days / 30 days)
• It auto-renews only if you opt in via WhatsApp before expiry
• Either party may terminate early with 24 hours notice; refund of unused days is calculated as per our Refund Policy
• ZUUM may terminate immediately in case of: payment default beyond 3 days, scooter abuse, traffic violations exceeding 3 challans, or unlawful use

ZUUM is an independent scooter rental service. We are NOT a Swiggy, Zomato, Zepto, BlinkIt, or Amazon Flex partner or subsidiary. Listing our support for these platforms means:

• Our scooters are suitable for delivery work on these platforms
• We can guide you through registration on these platforms
• We do NOT guarantee onboarding, earnings, or shifts on these platforms
• Earnings of ₹30,000 to ₹45,000 per month are indicative and depend on the rider’s hours, platform availability, and location

All branding, logos, scooter designs, and content on https://zuum.co.in are the intellectual property of ZUUM Electric. You may not use any of our trademarks, branding, or content for any commercial purpose without our written consent. The website source code, visual design, and text content are protected under Indian copyright law.

The scooter is provided “as is” without warranties of any kind, express or implied. ZUUM does not guarantee that the scooter will be available 100% of the time or that the rider will achieve a specific earnings level. Battery range may vary based on riding conditions, load, and weather. We will, however, ensure the scooter is in roadworthy condition at the time of handover and provide prompt breakdown support as described in Section 8.

ZUUM’s total liability for any claim arising out of or related to these terms or the rental service is limited to the rental fee paid by the rider in the preceding 3 months. We are not liable for indirect, incidental, consequential, or punitive damages, including loss of income, lost earnings, or business interruption. We are also not liable for any traffic fines, criminal charges, or civil claims arising out of the rider’s use of the scooter.

• These terms are governed by the laws of India
• Disputes are subject to the exclusive jurisdiction of courts in Haldwani, Uttarakhand
• We will attempt to resolve any dispute amicably within 30 days of receiving your written complaint
• If unresolved, you may approach the Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019

For any grievances, contact our Grievance Officer:

• Email: info@zuum.co.in
• Phone: +91 79003 33002
• Address: Haldwani, Uttarakhand, India

If your concern is not resolved within 30 days, you may approach the National Consumer Helpline at 1915 or file a complaint at https://consumerhelpline.gov.in.

We may update these Terms of Service periodically. Material changes will be communicated via WhatsApp or email at least 14 days before they take effect. Continued use of ZUUM services after the effective date constitutes acceptance of the updated terms.

For any questions about these Terms, contact us:

• Email: info@zuum.co.in
• Phone: +91 79003 33002
• WhatsApp: https://wa.me/917900333002